Durable medical equipment, home health, & home infusion

Contact Integrated Home Care Services (IHCS) directly in the following states:

• For 2024, in Arizona, Colorado, Florida, North Carolina, Ohio, Oregon, South Carolina, and Tennessee
• For 2025, in Arizona, Colorado, Florida, Georgia, North Carolina, Ohio, Oregon, South Carolina, Tennessee, and Washington

How to order items

Use the Integrated Home Care Services referral guide for information about IHCS and how to place an order for durable medical equipment and home health for our members.

• Phone: 1-844-215-4264
• Fax: 1-844-215-426

If writing a DME order for a new Devoted member who needs to transition their DME to IHCS, please write TRANSITION on the cover sheet & fax the order to:

• IHCS Transition Team: 954-624-8740

Exceptions

IHCS does not provide the following items:

• Diabetic Supplies & Shoes
• Orthotics
• Prosthetics
• Breast Pumps
• Mastectomy Supplies
• Compression Stockings 
• Cardiac Monitoring
• Dental Devices to treat sleep apnea 

To place an order for one of the above items call Devoted directly at 1-877-762-3515 for benefits questions or find a provider. The Provider Service team is available Monday through Friday, 8am to 5pm, local time.

Coverage Details

For coverage information refer to the member’s Evidence of Coverage (EOC).  Search plan documents, select the member’s plan, then select the EOC. If you would like to know what brands of DME we cover, check out the covered brands list for 2024 or the covered brands list for 2025.

Contact Devoted directly in the following states:

• For 2024, in Alabama, Hawaii, Pennsylvania, or Texas
• For 2025, in Alabama, Arkansas, Hawaii, Indiana, Kentucky, Mississippi, Missouri, Pennsylvania, or Texas 

How to order items

Call Devoted directly for benefits questions or find a provider. The Provider Service team is available Monday through Friday, 8am to 5pm, local time.

• Provider Services: 1-877-762-3515

Coverage Details

For coverage information refer to the member’s Evidence of Coverage (EOC). View all plan documents, select the member’s plan, then select the EOC. We cover all the same DME brands as Original Medicare.

For Illinois:
Contact Advocate at Home for durable medical equipment (DME), home health, and home infusion network and fulfillment. Members should work with their PCP to obtain an order for DME / Home Health / Home Infusion if medically necessary. Contact Devoted or Advocate at Home directly with questions.

• Advocate at Home: 1-800-564-2025
• Devoted Provider Services: 1-877-762-3515