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Terms of Use

This page and any pages it links to explains Devoted.com’s Terms of Use. If you do not agree to these Terms of Use or to our Privacy Policy, you must not access or use Devoted.com.

Devoted.com is offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions. By using Devoted.com, you represent and warrant that you meet all the foregoing eligibility requirements. If you do not meet all these requirements, you must not access or use Devoted.com. 

The owner of Devoted.com is based in the State of Massachusetts in the United States. We provide Devoted.com for use only by persons located in the United States. We make no claim that Devoted.com or any of its content is accessible or appropriate outside the United States. Access to Devoted.com may not be legal by certain persons or in certain countries. If you access Devoted.com from outside the United States, you do so on your own initiative and are solely responsible for compliance with local laws. 

Who We Are

Devoted Health is a healthcare company that provides Medicare Advantage plans. Our mission is to take care of the health of every member like they were our own family.

Using Devoted.com

You agree to use Devoted.com only for lawful purposes, and you must not use it in a way that violates any applicable federal, state, or local law. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else. You also may not use Devoted.com to transmit, or procure the sending of, any “junk mail,” “chain letter,” or “spam” or other similar solicitation, or to impersonate, or attempt to impersonate, Devoted Health, a company employee, another user, or any other person or entity. 

You are responsible for making all arrangements necessary for you to have access to Devoted.com and for ensuring that all persons who access Devoted.com through your internet connection are aware of these Terms of Use and comply with them. 

We update Devoted.com frequently to ensure our content is up-to-date and relevant for members, however we take no responsibility for any content that may be out of date or incomplete. This is not applicable to Devoted Health’s Medicare Advantage plans. We can change or remove content at any time without notice. We will not be liable if for any reason if all or any part of Devoted.com is unavailable at any time or for any period. From time to time, we may restrict access to some or all Devoted.com to our users (including to users who may register with us). 

Viruses, Hacking and other Offences

When using Devoted.com you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful

You must not try to gain unauthorized access to Devoted.com, the server on which it’s stored or any server, computer or database connected to it.

You must not attack Devoted.com in any way. This includes denial-of-service attacks or using the site in any other manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of Devoted.com, including their ability to engage in real-time activities through Devoted.com.

You must not use any robot, spider, or other automatic device, process, or means to access Devoted.com for any purpose, including monitoring or copyright of any of the material on Devoted.com. You also must not use any manual process to monitor or copy any of the material on Devoted.com or for any other unauthorized purpose without our prior written consent unless otherwise permitted under these Terms of Use.

We’ll report any attacks or attempts to gain unauthorized access to Devoted.com to the relevant law enforcement authorities and share information about you with them.

Services and Transactions

You can use Devoted.com to learn about Devoted Health or to read educational information related to healthcare. You can also sign up for our newsletter, which is distributed by Mailchimp. 

These pages and content can be managed by Devoted Health or one of our partners working on our behalf (like a website development agency).

Some services have their own terms and conditions which also apply - read these before you use the service.

View our Premium Billing Credit Card Policy

SMS (Text) Messaging 

By voluntarily providing your phone number to Devoted Health, you consent to receiving SMS (text) messages from us, which may include one-time, periodic, or recurring texts. Such text messages may be directed by us or may be made using automated technology. Message frequency varies.

While you are not required to provide us a phone number as a condition of enrollment, if you do enroll in a program, product, or service that involves periodic or recurring SMS (text) messages, you may leave at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us on that short code, and will not receive any future messages unless you choose to resubscribe.

As of the date of the last update of this policy, we have 4 SMS Short Codes:

  • 86685: Members receive SMS messages from this short code for information related to: plan benefits, programs, products, services, health care related tools, general health information, opportunities to participate in surveys, studies, and other consumer feedback mechanisms, and Devoted Health’s related medical practices.
  • 84305: Individuals interested in learning more about becoming a Devoted Health member will receive messages from this short code for promotional material related to: sales and marketing information, appointment reminders, and pending applications to Devoted Health plans.
  • 50317: Licensed brokers interested in information regarding Devoted Health plans can elect to receive messages from this short code for promotional and educational material related to the sale(s) of Devoted Health plans.
  • 83732: Members receive SMS messages from this short code for information related to products and services provided by Devoted Medical, including appointment details, clinical programming, and access to dedicated healthcare providers. 

If you are experiencing issues with any of our messaging programs, you can reply with the keyword HELP for more assistance, or you can get help directly at hello@devoted.com or by calling 1-800-338-6833 (TTY 711). SMS (text) messages will be sent to the mobile phone number voluntarily provided to us. Message and Data rates may apply. Text messaging may not be available via all carriers. 

You acknowledge that your use of the Services is at your sole risk.  Under no circumstances will we be liable for any direct or indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with use of SMS (text) messaging whether or not we have been advised of the possibility of such damages.

We do not guarantee the successful delivery of SMS (text) messages by your wireless carrier, and carriers are not liable for delayed or undelivered messages. Messages sent by SMS (text) may not be delivered if the mobile device is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of wireless carriers may interfere with message delivery, including the terrain, proximity to buildings, foliage, weather, and the recipient's equipment.  We will not be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of a SMS (text) message; (b) inaccurate or incomplete content in a SMS (text) message; or (c) use or reliance on the content of any SMS (text) message for any purpose. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Phone 

By voluntarily providing your phone number to us, you consent to receiving calls from us related to your Devoted Health plan. Such calls may be directed by us or may be made using automated technology. Call frequency varies. You are not required to provide us a phone number as a condition of enrollment. If you do enroll in a program, product, or service that involves periodic or recurring phone calls, you may ask us to stop at any time — just call us at 1-800-338-6833 (TTY 711) and let us know.

Email

By voluntarily providing your email address to us, you consent to receiving emails from us, which may include one-time, periodic, or recurring emails. Such emails may be directed by us or may be made using automated technology. Email frequency varies. You are not required to provide us an email address as a condition of enrollment. If you do enroll in a program, product, or service that involves periodic or recurring emails, you may leave at any time. Just click “unsubscribe” at the bottom of an email and you will no longer receive that type of email from us anymore, unless you choose to re-subscribe.

Linking to Devoted.com

We welcome and encourage other websites to link to Devoted Health, so long as you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on the part of Devoted.com without our express written consent. 

You must contact us for permission if you want to either:

  • charge your website’s users to click on a link to any page on Devoted.com
  • say your website is associated with or endorsed by Devoted.com

Linking from Devoted.com

Devoted.com links to websites that are managed by other companies or government agencies (for example, portals for Providers and sales brokers, or Medicare.gov). We do not have any control over the content on these websites and these links are provided for your convenience only and do not imply or constitute our endorsement of such website, any products or services offered by and through such websites, any information contained on such websites, or any materials contained therein.  Devoted expressly disclaims any and all responsibility for the use of such websites and for their content and accuracy.

We’re not responsible for:

  • the protection of any information you give to these websites
  • any loss or damage that may come from your use of these websites, or any other websites they link to

You agree to release us from any claims or disputes that may come from using these websites.

You should read all terms and conditions, privacy policies and end user licenses that relate to these websites before you use them.

Using Devoted.com Content

Devoted.com and its entire contents, features, and functionality (including, but not limited to, all information, software, text, displays, images, video and audio, and the design, selection, and arrangement of these) are owned by Devoted Health, Inc., its subsidiaries, affiliates, related companies, licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These Terms of Use permit you to use Devoted.com for your personal, non-commercial use only (unless you are a provider or a broker). You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on Devoted.com, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials;
  • You may store files that are automatically cached by your web browser for display enhancement purposes; and
  • You may print one copy of a reasonable number of pages of Devoted.com for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

You must not:

  • Modify copies of any materials from this website;
  • Use any illustrations, photographs, video, or audio sequences or any graphics separately from the accompanying text; or
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials on this site.

Unless you are a provider or a broker, you must not access or use for any commercial purposes any part of Devoted.com or any services or materials available through Devoted.com. 

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of Devoted.com in breach of these Terms of Use, your right to use Devoted.com will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to Devoted.com or any content on Devoted.com is transferred to you, and all rights not expressly granted are reserved by Devoted Health. Any use of Devoted.com not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, or other laws. 

The Devoted Health name, Devoted.com, and the Devoted Health logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Devoted Health or its subsidiaries, affiliates, related companies, or licensors. You must not use such marks without the prior written permission of Devoted Health. All other names, logos, product service names, designs, and slogans on Devoted.com are the trademarks of their respective owners. 

Disclaimer

YOUR USE OF DEVOTED.COM AND ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH DEVOTED.COM ARE PROVIDED ON AN “AS IS” AND AN “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WHILE WE MAKE EVERY EFFORT TO KEEP DEVOTED.COM UP TO DATE, WE DO NOT PROVIDE ANY GUARANTEES, CONDITIONS OR WARRANTIES THAT THE INFORMATION WILL BE: CURRENT, SECURE, ACCURATE, RELIABLE, COMPLETE, FREE FROM BUGS, VIRUSES, OR OTHER HARMFUL COMPONENTS, and will MEET YOUR NEEDS OR EXPECTATIONS.

DEVOTED HEALTH HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. 

The information presented on or through Devoted.com, except for information related to our offering of Medicare Advantage plans, is made available solely for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to Devoted.com, or anyone who may be informed of any of its contents.

This includes all health and wellness information and materials provided on or accessed through this website. This information is not intended for individuals seeking medical or clinical advice. Without limiting the generality of the foregoing, it is expressly understood that the information and materials presented shall not be intended to be nor implied to be a substitute for professional medical advice, diagnosis, or treatment. Any individual should always seek the advice of a physician or other qualified healthcare provider prior to starting any new treatment, selecting a method of treatment, continuing their existing plan of care, or seeking answers to any questions regarding any medical condition. Nothing contained on or accessed through this website is intended to be and should not be construed or used for medical diagnosis or treatment. Users of this website should never disregard professional medical advice or delay in seeking treatment based on the information contained on or accessed through this website. The use of this website does not create a physician-patient relationship and does not obligate Devoted Health to follow-up or contact users of this website.

We’re not liable for any loss or damage that may come from using Devoted.com. This includes:

  • any direct, indirect or consequential losses
  • any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
  • the use of Devoted.com and any websites that are linked to or from it
  • the inability to use Devoted.com and any websites that are linked to or from it

To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the website and the Services, including any downloads from the website. Devoted Health won’t be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages.

Requests to Remove Content

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from the website infringes your copyright, you may request removal of those materials (or access to them) from the website by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:

  • Your physical or electronic signature.
  • Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the website, a representative list of such works.
  • Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.
  • Adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address).
  • Include both of the following statements in the body of the DMCA Notice:
    “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”

    “I hereby state that the information in this DMCA Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

    Our designated Copyright Agent to receive DMCA Notices is:
    Paul Jernigan, Deputy General Counsel
    privacy@devoted.com
    Devoted Health
    ATTN: Paul Jernigan, Deputy General Counsel
    PO Box 211037
    Eagan, MN 55121

If you fail to comply with all the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on the website is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

Information about You and Your Visits to Devoted.com

We collect information about you in accordance with our privacy policy. By using Devoted.com, you agree to us collecting this information and confirm that any data you provide is accurate.

Virus Protection

We make every effort to check and test Devoted.com for viruses at every stage of production. You must make sure that the way you use Devoted.com does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

WE’RE NOT RESPONSIBLE FOR ANY LOSS, DISRUPTION OR DAMAGE TO YOUR DATA OR COMPUTER SYSTEM THAT MIGHT HAPPEN WHEN YOU USE DEVOTED.COM, INCLUDING BUT NOT LIMITED TO ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL OF SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL AS A RESULT OF YOUR USE OF DEVOTED.COM.

Limitation of Liability

IN NO EVENT WILL DEVOTED HEALTH, ITS AFFILIATES, SUBSIDIARIES, RELATED COMPANIES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, DEVOTED.COM, ANY WEBSITES LINKED TO IT, ANY CONTENT ON DEVOTED.COM OR SUCH OTHER WEBSITES OR ANY SERVICES OBTAINED THROUGH DEVOTED.COM OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Governing Law and Jurisdiction

All matters relating to Devoted.com and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Massachusetts without giving effect to any choice or conflict of law provision or rule (whether of the State of Massachusetts or any other jurisdiction).

Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Massachusetts in each case located in the City of Boston although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR DEVOTED.COM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED. 

General

There may be legal notices elsewhere on Devoted.com that relate to how you use the site.

We’re not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date. Doing this once will not mean we automatically waive the right on any other occasion.

The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Devoted Health with respect to Devoted.com and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to Devoted.com. 

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

Changes to these terms and conditions

Information on this website may contain incomplete, inaccurate, out of date, or erroneous information. Information may be changed or updated without notice.

Please check these Terms of Use regularly. We can update them at any time without notice.

You’ll agree to any changes if you continue to use Devoted.com after the Terms of Use have been updated.

Comments and concerns

Devoted.com is operated by Devoted Health; PO Box 211037; Eagan, MN 55121.