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Providers

Need to submit a claim? Check on a payment? Find a form? Follow the links below.

Questions? Call us at 1-877-762-3515, 8am to 5pm.


Provider Manual

View our 2023 Provider Manual

View our 2022 Provider Manuals:

Arizona | Florida | Illinois | Ohio | Texas


Plan Documents

2023 Plan Documents

2022 Plan Documents

Find state-specific reference guides, information about joining our network, and more here:

Alabama | Arizona | Colorado | Florida

Hawaii | Illinois | North Carolina | Ohio | Oregon

Pennsylvania | South Carolina | Tennessee | Texas


OTC Catalog


Durable Medical Equipment

Before ordering durable medical equipment for our members, check our list of covered items for 2023. You can view our list of covered items for 2022 here. To place an order, contact Integrated Home Care Services directly:

  • Phone 1-844-215-4264
  • Fax 1-844-215-4265

Or if you're in Illinois or Texas, call us directly at 1-800-338-6833 (TTY 711)


Provider Trainings

Learn about Devoted Health, meet our team, and see our 2023 benefits by watching a recorded webinar.

Watch a webinar

CMS requires that providers who treat our SNP members complete the Model of Care training each year. Take the training here:

Model of Care training

Special Needs Plans FAQs


Improving Healthcare Quality

Use these guides and forms to help improve Star Ratings and the healthcare experience for your patients:


Working with Devoted Health


Submitting a Claim

You have 3 options: Change Healthcare, Availity, or paper claims.

Change Healthcare
You'll need to work with your practice management system to connect to Change Healthcare.

Availity
You can use Availity to submit claims, referrals, and more. See the next section for detailed instructions.

Paper Claims
We suggest submitting your claims electronically through Change Healthcare or Availity. If you'd rather use paper claims, here's the data you'll need:

Make sure to send your paper claims to:
Devoted Health, Inc.
Claims
PO Box 211524
Eagan, MN 55121

Send any mail via USPS to ensure delivery. Some mail carriers don’t deliver to PO boxes.


Using Availity


Payspan


Roster Updates

Use these templates to update your rosters. Please email your updates to provider-updates@devoted.com.


Compliance Policy & Procedures


Guidance for the COVID-19 Public Health Emergency

We're adhering to federal guidance during the current public health emergency. Learn about what that means for you and our members.