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Need to submit a claim? Check on a payment? Find a form? Follow the links below.

Questions? Call us at 1-877-762-3515, 8am to 5pm.

Plan documents

2023 plan documents

Find state-specific reference guides, information about joining our network, and more here:

Alabama | Arizona | Colorado | Florida

Hawaii | Illinois | North Carolina | Ohio | Oregon

Pennsylvania | South Carolina | Tennessee | Texas

Provider learning center

Get training resources for our Provider Portal, authorizations, referrals, member eligibility, and more.

Improving healthcare quality

Use these resources to improve Star ratings and the healthcare experience of your patients.

Prior authorizations

OTC Catalog

2023 OTC Catalog: English | Spanish

Durable medical equipment

Before ordering durable medical equipment for our members, check our list of covered items for 2023. To place an order, contact Integrated Home Care Services directly:

Or if you're in Alabama, Illinois, or Texas, call us directly at 1-800-338-6833 (TTY 711)

Working with Devoted Health

Submitting a claim

You have 3 options: Change Healthcare, Availity, or paper claims.

Change Healthcare
You'll need to work with your practice management system to connect to Change Healthcare.

You can use Availity to submit claims, referrals, and more. See the next section for detailed instructions.

Paper claims
We suggest submitting your claims electronically through Change Healthcare or Availity. If you'd rather use paper claims, here's the data you'll need:

Make sure to send your paper claims to:
Devoted Health, Inc.
PO Box 211524
Eagan, MN 55121

Send any mail via USPS to ensure delivery. Some mail carriers don’t deliver to PO boxes.

Using Availity

  • Log in to Availity to submit claims, check member eligibility, enroll for Electronic Remittance Advice (ERA), access electronic versions of Explanation of Payments (EOPs), and request referrals and prior authorizations. Note: The list of services that require Prior Authorization may change for 1/1/2023.
  • Use our Provider portal training library to get training resources for Availity, our Provider Portal, authorizations, referrals, member eligibility, and more.


Roster updates

Use these templates to update your rosters. Please email your updates to

Compliance policy and procedures

Guidance for the COVID-19 public health emergency

We're adhering to federal guidance during the current public health emergency. Learn about what that means for you and our members.