Devoted Dollars

What can I use my card for?

You can use the card to buy gas and groceries.

How do I use the card?

The card comes loaded and ready to use. No need to activate it first! A few things to know:

• For gas, you have to pay inside ― you can't pay at the pump
• For groceries, you have to go to a grocery store like Publix, H-E-B, Kroger, or Safeway (no big box stores like Walmart or Target)
• Choose CREDIT at checkout — you don't need a PIN number
• If your purchase amount is more than what's on your card, ask the cashier to charge exactly the amount that's on the card — then use another payment method for the rest

When will I get my card?

Once we see that you’ve completed a qualifying activity, we’ll automatically send your card within 90 days. A few things to keep in mind:

• For some activities, you need to first opt in to the Devoted Dollar program. If you haven’t opted in, you won’t get the reward.
• For activities you complete with a provider visit, the clock starts when we get the claim for your visit. That means you’ll get the reward within 90 days of when we receive the claim, not from the date of your visit. 

Do reward cards expire?

Yes. The expiration date is listed on the card in MM/YY format. It expires on the last day of the month listed. For example, “12/27” means the card expires on December 31, 2027.

Do I need a PIN?

Nope, just swipe your card and choose CREDIT when you pay.

Do I need to activate my reward card?

No, it comes loaded and ready to use. All you have to do is spend it!

How do I check my card balance?

Check your balance online. You’ll need to enter the card number and security code (the 3-digit number on the back of the card to the right of the signature box). You can also chat with us on MyDevoted™ — or give us a call — and we can check it for you.

Can I opt out of Devoted Dollars?

Of course! Chat with us on MyDevoted or give us a call to let us know you want to opt out.

Still have questions?

Chat with us on MyDevoted or call us at 1-800-338-6833 (TTY 711).

Use your Devoted Health Plans Prepaid Mastercard at any grocery or gas merchant in the U.S. that accepts Mastercard debit cards. Issued by The Bancorp Bank, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Exclusions apply and card is not redeemable for cash. Please note that prepaid cards are subject to expiration, so pay close attention to the expiration date of the card. This card is issued for loyalty, award or promotional purposes.