Food & Home Card

Check if your plan offers the Food & Home Card

Check your plan documents to find out if your Devoted Health plan includes the Food & Home Card and the amount you get if you qualify.

Use your Food & Home Card every month

You can use your Food & Home card to pay for: 

• Healthy foods at participating stores
• Certain housing costs like electricity, internet, and rent 

Choose to spend your money all at once or throughout the month. Either way, be sure to use the full amount — you can’t roll over unused money to the next month. We automatically refill your card on the first of each month, so make sure you don’t throw it away!

How to get started

If you’re enrolled in a C-SNP:
Before we can send your card, we’ll need proof that you have diabetes, chronic heart failure, or another cardiovascular disease. 

That means we’ll need your C-SNP qualification form. If you already completed this step when you first signed up for your Devoted C-SNP,  you’re all set.

If you’re enrolled in any other Devoted Health plan:
We’ll try to verify that you have a health condition that qualifies you for the benefit. We may need to reach out to you or your provider for more details.

How to buy food

1. Shop at participating grocery stores — including Walmart, Kroger, Dollar General, Publix, Food Lion, Safeway, The Giant Company, Giant Eagle, Albertsons, Sedano's, and more
2. Choose qualifying foods
3. Swipe your Food & Home Card as CREDIT

You can only use your card at participating stores — not at convenience stores, restaurants (including fast food), or gas stations. Find a participating store.

How to pay utility bills, mortgage, or rent

Use your 16-digit card number. Keep in mind: 

• You can pay any utility company or landlord that accepts Visa and has a qualifying Merchant Category Code (MCC) — meaning they need to be listed in Visa’s system as a utility, rent, or mortgage provider.
• The address on the bill needs to match your address on file with Devoted. 
• If there’s a processing fee, we'll use part of your monthly benefit to pay the fee.
• You can not use your benefit on money orders, prepaid cell phone service, or gasoline for your car.

Common questions

How much money do I get each month?

Check your plan documents.

Can I use the benefit before my card arrives?

Yes! You can access a digital barcode in the OTC Health Solutions app (iPhone | Android). Note that not all retailers accept the digital barcode.

Do I need a PIN?

Nope, just swipe your card and choose CREDIT when you pay! If you select debit, the card will not work.

Do I need to spend the full amount all at once?

Nope. You can spend it however you want throughout the month, but be sure to spend it all — you can’t roll over unused money to the next month.

How do I check my balance?

There are 3 ways to check your balance:

• Visit our member portal
• Call 1-855-904-3663 (TTY 711)
• Use the OTC Health Solutions app (iPhone | Android)

Will I get a new card each month?

No, so be sure to hold onto your card. We automatically add more money to it on the first of each month.

Are there any limits on what foods I can buy? 

You can buy most foods, but we recommend sticking with items like: 

• Fruits and vegetables
• Fish and lean meats
• Eggs, cheese, milk, and other dairy products
• Whole grains, like whole wheat bread and brown rice
• Nuts, seeds, and spreads
• Olive oil and other plant-based oils
• Supplemental drinks like Boost® and Ensure®

You can’t use your card for certain items, including soda, candy, alcohol, baby formula, and pet food. 

As long as you’re buying a type of item that’s allowed, you can choose any size or brand that you like. Not sure if an item is included? Give us a call and we’re happy to help!

What housing costs can I pay with the card?

You can pay most common bills, including:

• Electricity, water, sewer, trash
• Home heating fuel (like oil or home natural gas)
• Internet and phone
• Rent or mortgage

You can not use your card on money orders, prepaid cell phone service, cable, satellite, streaming services, or gasoline for your car.

Do I have to use the card to pay?

The easiest way to spend your Food & Home funds is to use your Food & Home card. If you don't have your card on-hand to shop for food in-store, some stores accept the digital barcode found in the OTC Health Solutions app (iPhone | Android). 

But if you run into problems using your card for qualifying expenses, you can pay out-of-pocket and ask to be paid back. To do this, fill out a CVS/OTC Health Solutions reimbursement request form — online on the CVS OTC portal, or call 1-855-904-3663 (TTY 711) to get a paper form. 

You’ll need to include documents that prove your purchase qualifies. 

For Food and OTC purchases, send a copy of your receipt that shows:

• Store name and location (must be a Food & Home Card participating store)
• Date of purchase
• Specific items you bought and the cost of each one
• How you paid — like cash, debit, or credit card

For utility bills, send copies of documents that show:

• Name of the utility company
• Service address (must match your address on file with Devoted)
• Payment amount
• Date of payment

For rent and mortgage payments, send copies of documents that show:

• Name of the landlord or bank
• Address of the property (must match your address on file with Devoted)
• Monthly rent or mortgage amount
• Payment amount 
• Date of payment

Keep in mind that we can only pay you back up to your monthly allowance amount — minus anything you've spent using your card that month.

Can I pay bills for other people?

No, you can only pay bills for yourself.

Still have questions?

Call 1-855-904-3663 (TTY 711).

You can also visit our member portal or download the OTC Health Solutions mobile app (iPhone | Android).

*The Food & Home Card is a special supplemental benefit offered on certain plans and available only to chronically ill members with conditions like diabetes, high blood pressure, high cholesterol, heart problems, stroke. All applicable plan coverage criteria must be met and other conditions are eligible. Not all members qualify.