Meet Cousin Denise

Cousin Denise Is in Your Corner

Denise picks up the phone the same way she'd answer a call from her grandmother, her cousin, or her mom — ready to listen, ready to help, and ready to care.

At Devoted Health, we mean it when we say we're devoted to every member we serve. Member Service Guide Denise doesn't just solve problems — she listens first, giving members the time and space to be heard. When someone calls in frustrated, she meets them with patience and heart, letting them know, "I care. You don't have to care enough — I'm going to care for the both of us." From there, she gets to work — connecting members to the right doctors and making sure nothing falls through the cracks. At Devoted, we believe every member deserves to feel truly listened to — and to hang up knowing their concerns were taken seriously.