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Ask a Devoted Guide

Your Devoted Health plan comes with access to Devoted Guides, world-class customer service agents based in the USA. Devoted Guides give you immediate access to plan savings, benefits, and care when you need it.

Call a Guide at 1-800-DEVOTED

Or text a Guide at 866-85.

We're here 8am to 8pm, Monday to Friday (from October 1 to March 31, 8am to 8pm, 7 days a week).

With a Devoted Guide, anything is possible

Use your benefits and savings

Maximize your savings and benefits, including dental, ordering free devices, asking general billing questions, and more

Talk to your medical team

Manage medications, find lower-cost prescription options, schedule appointments, and more

Find other help and resources

Request help with social services, health and wellness, and other local resources

See how members are benefiting from Devoted Guides

Devoted Guides are your one stop to all-in-one healthcare

Dwuane’s solution was outside-the-box

Walter discovers a fresh start

Contact us

Guides do much more than answer questions about benefits, coverage, and costs. They’re here to help walk you through the healthcare system and get you the care you deserve.

So when you need a doctor or you’re not sure what a new health condition means — or you’re just plain confused about something — get in touch.

We're here by phone or text:

  • 8am to 8pm, 7 days a week (October to March)
  • 8am to 8pm, Monday to Friday (April to September)

Call us

Phone: 1-800-338-6833 (TTY 711)

Text us

Text: 866-85

Additional member resources

Our Devoted Guides are always happy to help — but you also have 24/7 access to other services and resources that help you make the most of your plan.

Check out our member portal

See your digital Member ID card, get paid back for covered care, and more!

View member portal

Search for your doctors, dentists, and more

Explore our provider directory to see who’s in our network.

Find a provider

Look up your prescriptions

Use our online search tool to check that your drugs are covered or download the complete list.

Search our drug list

See eligible over-the-counter (OTC) items

Most of our plans give you money to spend on toothpaste, vitamins, and lots of other products that keep you feeling your best.

View 2023 OTC catalog

Learn about your rights

If you're having a problem with your care or coverage, you have the right to file an appeal or complaint.

Learn more about your coverage rights

If you want to let Medicare know about problems you’re having with your Devoted Health plan, you can also fill out the Medicare Complaint Form on