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Claims & Payments
How to submit claims
Electronically (recommended)
- Connect EMR/PM system with Availity or Optum iEDI/Change Healthcare EDI clearinghouses for electronic claim submission (PayerID = DEVOT). You may need to work with your EMR/PM system to get the PayerID configured.
- Claims can also be submitted electronically through Availity.
Paper
If you'd rather use paper claims, here's the data you'll need:
- Professional CMS 1500 Paper Claims Requirement
- Institutional CMS 1450 (“UB-04”) Form
Make sure to send your paper claims to:
Devoted Health, Inc: Claims
PO Box 211524
Eagan, MN 55121
Send any mail via USPS to ensure delivery. Some mail carriers don’t deliver to PO boxes.
Getting set up with electronic payments
After you receive your first paper check from us, you can set up electronic payments.
- Go to Payspan’s sign-up page
- Enter the code found in your first paycheck to get started
Have more questions? Here's more information.
How to manage claims
There are several ways to manage claims after submission using the Devoted provider portal, Availity, and Payspan. Learn about our platforms and tools.
- You can use the Devoted Health provider portal to check claims status and submit an electronic dispute
- You can use Availity for Electronic data interchange (EDI) files and claim remittance
- You can use Payspan to also view claim remittance, electronic explanation of payment (EOP) and payment details
Have questions about which platform to use?
Need more help managing claims?
Payment policies
Learn about our reimbursement policies and billing guidelines.
Information for treating PPO members
Learn more about seeing members as an out-of-network provider.
How to submit claims to delegated partners
Use this guide to understand how to work with delegated partners in your state.