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Claims & Payments


How to submit claims

Electronically (recommended) 

  1. Connect EMR/PM system with Availity or Optum iEDI/Change Healthcare EDI clearinghouses for electronic claim submission (PayerID = DEVOT). You may need to work with your EMR/PM system to get the PayerID configured. 
  2. Claims can also be submitted electronically through Availity. 

Paper

If you'd rather use paper claims, here's the data you'll need:

Make sure to send your paper claims to:

Devoted Health, Inc: Claims

PO Box 211524

Eagan, MN 55121

Send any mail via USPS to ensure delivery. Some mail carriers don’t deliver to PO boxes.


Getting set up with electronic payments

After you receive your first paper check from us, you can set up electronic payments.

  1. Go to Payspan’s sign-up page
  2. Enter the code found in your first paycheck to get started 

Have more questions?  Here's more information.


How to manage claims

There are several ways to manage claims after submission using the Devoted provider portal, Availity, and Payspan. Learn about our platforms and tools.

  1. You can use the Devoted Health provider portal to check claims status and submit an electronic dispute
  2. You can use Availity for Electronic data interchange (EDI) files and claim remittance 
  3. You can use Payspan to also view claim remittance, electronic explanation of payment (EOP) and payment details

Have questions about which platform to use? View our tool comparison guide

Need more help managing claims? View our step-by-step guides


Payment policies

Learn about our reimbursement policies and billing guidelines. 


Information for treating PPO members

Learn more about seeing members as an out-of-network provider.


How to submit claims to delegated partners

Use this guide to understand how to work with delegated partners in your state.


In-office lab list

Find the lab tests you can perform in your office.