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Quality of Care Initiatives

Devoted Health is firmly committed to making sure all of our members get the highest quality care possible. After all, it's our mission to care for members like family. In that spirit, we created several program to more closely support members with their specific health needs. Here are some highlights from these programs in 2021. 

Chronic Disease Management

In this program, we help members with uncontrolled diabetes better manage their symptoms so they feel healthier. We work closely with both the member and their primary care provider (PCP), focusing on a custom Care Plan and essential screenings. In 2021, the program saw excellent results, well above national averages:

  • Members who graduated from the program lowered their HbA1c by an average of 2.3%
  • 99% of our members with diabetes had a kidney disease screening
  • 83% of our members with diabetes had an eye disease screening

High Blood Pressure (Hypertension) 
In 2021, our Hypertension Management Program expanded, allowing us to reach more members. Our pharmacists successfully worked with members and their providers to manage high blood pressure. About half of members enrolled in the program get their blood pressure under control and graduate in less than a month.

We’re working to carry our 2021 success forward and plan to expand and develop more chronic disease management programs in 2022. 

Medication Adherence

Medication adherence means taking your medications just as your doctor tells you to. This is a key step in controlling chronic conditions like high blood pressure, diabetes, and high cholesterol.

To improve adherence, we work with our members and everyone involved in their care, from their providers and pharmacies to our Devoted Health guides and clinical team. The results have been amazing. In 2021, more than 91% of our members with high blood pressure, high cholesterol, or diabetes took their medications as directed.

Transitions of Care

In 2021, we officially launched our Transitions of Care program. Going home from the hospital can be a stressful and difficult time. So when our members leave a hospital or skilled nursing facility, we aim to call them within 24 hours to make sure they have everything they need.

Our team works with members to coordinate their care and address clinical and social needs, helping to prevent hospital readmissions and other barriers to a successful at-home recovery.


To learn more — or to see if one of these programs could be right for you — call us at 1-800-338-6833, TTY 711.