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Quality of care initiatives

We're committed to making sure our members get the best care possible. So we created programs to help our members with their specific health needs. Here’s how we did in 2022.

Chronic disease management

In this program, we help members with uncontrolled diabetes better manage their symptoms so they feel healthier. We work with both the member and their primary care provider (PCP), focusing on custom goals and important screenings. In 2022, the program saw excellent results:

  • Members who graduated from the program lowered their HbA1c by an average of 2.1%
  • 99% of our members with diabetes had a kidney disease screening
  • More than 80% of our members received an eye disease screening

High blood pressure (Hypertension) 
In 2022, our pharmacists successfully helped members lower their high blood pressure. About half of the members who graduated from the program got their blood pressure under control in about 5-6 weeks.

Medication adherence

Medication adherence means taking your medications just as your doctor tells you to. This is a key step in controlling chronic conditions like high blood pressure, diabetes, and high cholesterol.

To improve adherence, we work with our members and everyone involved in their care, from their providers and pharmacies to our Devoted Health guides and clinical team. The results have been amazing. In 2022, more than 91% of our members with high blood pressure, high cholesterol, or diabetes took their medications as directed.

Transitions of care

Going home from the hospital can be a stressful and difficult time. Our transitions of care program continued in 2022, focusing on helping members who leave a hospital or skilled nursing facility. Our team works with members to coordinate their care and help with clinical and social needs, to prevent hospital readmissions and other barriers to a successful at-home recovery. Within 1 business day, our team reaches out to members to make sure they have everything they need. Our team continues to connect and support them over the next 30 days.

In 2022, these efforts successfully helped members recover at home and avoid going back to the hospital.


To learn more or to see if these programs could be right for you, call us at 1-800-338-6833, TTY 711.