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We're keeping a close eye on the effects of Hurricane Ian for our Florida members. If you need help, our Guides are standing by — text us at 866-85 or call 1-800-338-6833 (TTY 711).

Navigated to Your Coverage Rights page

Your Coverage Rights


We do everything we can to give you the best healthcare experience possible. But sometimes you might disagree with us about your coverage. Or you may have a special situation that falls outside the normal rules.

You have rights when these things happen. And we have a process in place to work through any issues that come up.

The steps you need to take depend on the type of care you're having an issue with:


During a disaster or public health emergency, some of your plan's usual rules may not apply. Learn more about using your plan during a disaster or emergency